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The purpose of this privacy policy is to inform you about the protection of personal data on the website stelo.ai (hereinafter referred to as the "Website"), owned by STELO TECHNOLOGIES, S.L. (hereinafter referred to as "STELO" or "the company"), so that you can freely and voluntarily decide whether you want to provide STELO with the personal data that we may request or obtain from you when you access and use the Website.
At STELO, we believe and uphold the importance of data security and privacy. In accordance with the applicable legislation, the company is committed to adopting the necessary technical and organizational measures to ensure the lawful, fair, and transparent processing of your data.
This privacy policy is and will be adapted to the current Spanish and European regulations on the protection of personal data. Specifically, it complies with the following rules:
Who will process your personal data?
In accordance with the GDPR and other applicable legislation on the protection of personal data, the company informs you that the personal data provided during your navigation on the website, when requesting information or booking a demo, or when completing and submitting forms on this website will be included in the corresponding processing activity record owned by the data controller. The data controller for personal data is:
What is the purpose of processing your personal data? And why are we authorized to process them?
The only personal data to which the company will have access are those voluntarily provided by you as a user.
In this regard, it is necessary for the user to know that, in order to access certain services offered through the website, personal data will be requested, and certain fields in the forms must be completed. Failure to provide some of this information may result in the inability to register or access and use the services and content, unless the form itself contains optional fields.
In compliance with the current data protection legislation, by accepting this Privacy Policy, the user agrees that the company may processtheir personal data for the following purposes:
Personal data will primarily be processed for the purpose of managing and providing the services you have contracted with us, as well as for creating a customer account or digital access account for the STELO platform to generate a unique customer registration for using the service.
This processing is essential because without it, we would not be able to manage your requests. The legal basis for the processing is the necessity for the performance of the existing commercial and contractual relationship between the parties, as well as the user's registration in the customer account by reading and accepting the data protection information.
We are authorized to process your data when you exercise one of the rights granted to you under data protection laws, as it is necessary for the fulfillment of obligations in the field of data protection, specifically in the area of attention to the rights of data subjects, in accordance with the provisions of articles 12 to 22 of the aforementioned Regulation and articles 12 to 18 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.
When you provide your personal data as a User using the company's contact email on the website or use any existing web form to make a request for a demo or consultation regarding the company's services, you expressly consent to us processing your data to attend to your service requests.
The sending of advertising communications of services through the creation of commercial profiles is based on the consent requested through the marking of the corresponding boxes, without the withdrawal of this consent conditioning the requests for demo reservations or information about services made through the web form.
STELO has created a profile on Social Networks with the main purpose of advertising its services.
By joining our page, you provide your consent for the processing of personal data published on your profile, and STELO will carry out the following actions:
The User can always control their connections, delete content that is no longer of interest, and restrict with whom they share their connections by accessing their privacy settings.
STELO has a legitimate interest in knowing its customers' opinions regarding its services in order to improve. To achieve this objective, your personal data will be processed for the purpose of conducting satisfaction surveys electronically.
The use of social networks is becoming increasingly common, and in this sense, STELO is present and is another way of informing and contacting you.
Regarding social networks, the user may access them directly or through the link or hyperlink on the website, but in any case, these social networks may have their own privacy policies, through which they will explain how they use and share your personal information. We recommend carefully reviewing the privacy policies before using these social networks to ensure that you agree with how your personal information is collected and shared.
What types of personal data will we process?
The personal data that may be processed will be the minimum and necessary for the aforementioned purposes, and for this purpose:
The accuracy of your data is important and it must be up to date.
The web User and the recipient of the services provided will be solely responsible for the truthfulness and accuracy of the data provided, with the company acting in good faith as a mere service provider.
Therefore, it is important that the provided data is true, accurate, and lawful, reserving the company's right to exclude from services those users who have provided false data, without prejudice to any legal actions that may be initiated. You undertake to inform us of any changes that may occur to your personal data in order for the company to have up-to-date information at all times.
How long will we keep your personal data?
STELO will keep the personal data provided for as long as necessary to fulfill the purposes mentioned above and based on the legal basis of the processing, unless you express your opposition, deletion, and/or limitation, if applicable.
After these periods, the data will be deleted, except for those data that, due to compliance with a legal obligation imposed on the controller, should be duly blocked until the time limit established by each applicable regulation and as long as it may be necessary for the exercise or defense of claims or for any potential judicial, legal, or contractual liability arising from its processing, which must be addressed and for which its recovery is necessary.
To whom will we disclose your data?
In general, the company will not transfer users' data to third parties unless required by law. However, for the proper provision of services, the company may need to disclose certain personal data to third parties that provide services exclusively for its proper functioning.
In any case, these data disclosures will be carried out as data processing assignments by such third parties, for the provision of services to the company.
In this regard, the company will have the corresponding data processing agreements with third parties who process or have access to the personal data for which the company is responsible, in compliance with the provisions of Data Protection regulations.
Furthermore, the transfer of users' data to third countries is not foreseen, but if necessary, STELO guarantees compliance with the provisions established by the legislation, counting on and requiring the appropriate guarantees from the third country or international organization.
Browsing the Website and Social Networks will imply the processing of your personal data to personalize your experience and remind you of our services and events related to STELO.
For this reason, cookies are used. For more information, you can refer to the Cookie Policy.
STELO will maintain a Record of Processing Activities with information regarding the processing of data carried out within its activity, which will be permanently updated.
Regarding security and protection, we inform you that your data will be processed lawfully, fairly, transparently, adequately, relevantly, limitedly, accurately, and up-to-date.
Therefore, STELO commits to adopting the technical means, level of security, and degree of protection legally required to prevent loss, misuse, alteration, unauthorized access, and theft of the data that the User provides through the Website, which will be treated with due confidentiality and secrecy.
What are your Rights?
The rights you can exercise regarding your personal data are:
You can exercise these rights by addressing them in writing to:
Company name: STELO TECHNOLOGIES, S.L.
Address: C/ Josep Maria Germà, 21, Caldes de Muntbui, Barcelona, Spain (08140)
Email: privacy@stelo.ai
Especially when you have not obtained satisfaction in the exercise of your rights, you have the right to lodge a complaint with the national supervisory authority. For this purpose, you should contact the Spanish Data Protection Agency: C/ Jorge Juan, 6, 28001 Madrid.
This Policy may be modified due to changes in the requirements established by the current legislation, judicial decisions, case law changes, as well as changes in the company's performance and business strategy. When such changes are significant, they will be communicated to the user.